UploMD SMS / Text Messaging Terms

Effective date: July 31, 2026

These Messaging Terms describe UploMD's text-message (SMS) program, operated by MEDTCHED (DBA UploMD). By providing your mobile number and opting in as described below, you agree to these terms.

1. Program description

UploMD sends account and service text messages to its own registered users about their medical records. Message types include:

One-time passcodes and login verification codes;
Alerts that new records or documents are ready to view in your account;
Secure links to review and electronically sign a records-release authorization you requested;
Account and status notifications related to your own activity.

These are transactional, one-to-one messages triggered by activity on your own UploMD account. UploMD does not send marketing or promotional text messages, and does not send messages on behalf of third parties.

2. How you opt in

You opt in to text messages by providing your mobile phone number inside the UploMD app (app.uplomd.com) — during account creation, in your account settings, or when you start a records-release authorization — and affirmatively agreeing to receive text messages. At the point of opt-in you see the following disclosure:

“I agree to receive account and service text messages from UploMD (verification codes and notifications about my records) at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and these Messaging Terms.”

Consent to receive text messages is not a condition of purchase or of receiving care.

3. Message frequency

Message frequency varies and depends on your account activity — for example, when you sign in, request records, when new documents arrive, or when you start a records authorization.

4. Message and data rates

Message and data rates may apply, according to the terms of your plan with your mobile carrier. UploMD does not charge for text messages.

5. How to opt out (STOP)

You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation that you have been unsubscribed, and you will receive no further texts unless you opt in again. You may also turn off text notifications in your UploMD account settings.

6. How to get help (HELP)

For help, reply HELP to any message you receive from us, or email support@uplomd.com. You can reach support at any time at that address.

7. Supported carriers

Supported carriers include AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

8. Privacy

We do not share your opt-in information or mobile phone number with third parties for their own marketing. Our handling of your information is described in our Privacy Policy (text-message opt-in is addressed in Section 9).

9. Contact

MEDTCHED (DBA UploMD)
2945 Townsgate Road, Ste 200
Westlake Village, CA 91361, United States
support@uplomd.com